Call direct on 02392 359973 or Email at support@etchwork.com and we’ll happily answer any question you may have. Except possibly ‘Can you cry underwater?’ We aim to get back to you within one working day.
Our prices include all packaging, handling and postage costs within the UK. If you have placed an order from Europe, an extra £5 will be added to each item in your order automatically on checkout to cover the extra cost.
All our bamboo cases come in our own 100% recycled, 100% cardboard packaging. This is slipped into a protective postage bag to protect it from the elements.
No, we don’t. Instead of spending lots of time telling you what we’re doing, we just get on and do it and get your product out of the door as quickly as possible - usually the same day, depending on when the order was placed. You will receive a confirmation email with the invoice when you place your order.
Get in touch with us as soon as possible and we will sort it out with the delivery company. Please forward a picture of the damage and description before sending it back to us. We will cover your return postage cost (so keep proof) and send you another item.
No, unfortunately we only ship to the UK and Europe at present.