Close

Question not answered here?

Call direct on 02392 359973 or Email at support@etchwork.com and we’ll happily answer any question you may have. Except possibly ‘Can you cry underwater?’ We aim to get back to you within one working day.

I want to create my own design but I am not a designer or artist, can you help?

Don't worry if you're not a designer or artist or don't have sophisticated software, there’s an option for everyone. Unfortunately, we do not offer a design service except for large orders. Have a look for stock vector images online (some may charge) and upload a high-quality image at least 300dpi in black and white and we'll do the rest for you. Just make sure you artwork is one of the following formats: .AI, PDF, JPEG, PNG.

What can I etch on my device or case through the Create section?

Anything, as long as it does not breach trademark or copyright laws. So any corporate branding or logo, creative artwork or similar cannot be etched without written permission (we will ask for evidence). When ordering from our website you form an agreement with us (please read our Terms and Conditions) to say that we are not held liable for any breach in trademark or copyright law.

What format should my artwork be?

Ideally, it should be vector-based artwork but, if not, it should be at least 300dpi in black and white and one of the following formats: .AI, PDF, JPEG, PNG.

I want to create my own design, but how will I know it will fit my device or case?

If you are handy on a computer and have the right software then download the appropriate template here. Alternatively just measure your device and make the artwork a little bigger than those dimensions. If you don’t have the right software then upload you design and we’ll send you a proof before proceeding.

Can I use a company logo, icon or other branding owned by another company?

Yes, you can as long as you have the rights to use it (we will require written proof), otherwise we might get in trouble and we don’t want that.

I can’t find a design template for my device.

As much as we’d like to provide a design template for every device, we simply don’t have the time (there are a lot of devices out there) but as long as you upload the artwork in the right format, we’ll send you a proof before we proceed. A good way to start is just measure your device and make the artwork a little bigger than those dimensions.

How do I know what my artwork will look like when etched?

Have a look at our gallery at the various devices and cases we have etched. The results are always the same on a specific device or case. If you create your own design, then we’ll also send you a proof to show you the layout of the artwork to be applied.

I have seen some artwork in the gallery that I really like. Can I use that on my case or device?

Not unless you know the person who created it and have their permission.

I want to create my own design. What advice do you have for the best results?

If you want the very best results, create the artwork in a vector form using software such as Adobe Illustrator or Coral Draw at a minimum of 300dpi in pure black and white. Shading and complex artwork may not come out as well as you’d hope but if in doubt send us your design and we’ll let you know our thoughts.